Design For Better Patient Experience

VA Medical Center Radiology Unit

When examining the effectiveness of healthcare, patient experience is paramount. When measuring patient experience, one must consider more than diagnostics and treatment as psychological components play a critical role. Criteria such as a doctor’s bedside manner and the speed and efficiency in which patients receive care weigh significantly in that experience. When the VA Medical Center evaluated the space that housed the Radiology Unit, it was apparent that the facility - due to its age - didn’t instill a sense of comfort or confidence amongst its patients. JRA Architects, steeped in healthcare expertise, was asked to help increase the patient experience by delivering a more modern healthcare facility.

The first step was to reconfigure the waiting and check-in areas to afford a more efficient registration process which reduced patient wait time. Part of the new design included new wayfinding features that will help relax and empower the patient during visitations and hospital stays. We redesigned the interior with vibrant color palettes, comfortable furnishings and new lighting to help improve the mood of the patients and to instill better patient confidence in the care they receive. The outpatient waiting room was also expanded to provide additional seating and wheelchair access increasing accessibility and comfort for the patient families.

Since 1931, the Lexington VA Medical Center has offered veterans in Central Kentucky the highest in quality healthcare, and by bringing the facility up to date, JRA has improved that experience exponentially.